Get a bird's-eye view of all your support operations. Manage customer support from all your sales channel with one intuitive and a fully customizable dashboard.
Auto responder ensures that your customers always get a timely response to their support queries. Your customer support is always active, even when you are not.
Templates and Snippets
Speed up your customer support by creating and customizing templates for your most common support queries. Respond to your queries with just 2 clicks.
Assign the relevant agent to each query, share the workload and help your customer support team to shine.
Tag teammates to request help on any ticket. Share information with your team about a customer and the status of their query.
Add your teammates free with just one click! Your entire company can collaborate to resolve customer queries quickly and accurately..
Peak support times
Schedule and prepare your team to handle the busiest times that your store experiences each week.
Improve team performance each week by tracking key metrics like response times and message volume per store, language, query type and more.
Recognize trends in your customer support queries. View ticket volume by store, language, query type and create templates to help speed up responses.
Analyze response time metrics by query type, agent and sales channel. Identify trends and recognize opportunities to improve team productivity.