A Pre Active Approach to Customer Support
Cut down complaints with our innovative Delivery Alerts feature which highlights problematic and delayed shipments allowing you proactively resolve issues before customers raise.
Smart Automation Features to Help You
Drastically simplify the process of your customer support with the help of our various automation features. Let the software carry many of your tasks while you rest at ease..
Collaboration Made Easy
Managing your support team can be difficult task. Our tools help you to achieve the best collaborative workflow for your customer support. All this while providing enterprise level user access control to retain data security.
User Access Control
Smarter Decisions With Better Information
We help you grow faster by providing an extensive insight into your business. Recognize the problem areas and make the most acknowledged decisions.
Peak time for your support inquiries
Measure and improve your team performance
Detailed analysis for your ticket response times
Recognize trends in your customer support queries.
Stay on Top
Seganta is a purpose built e‑commerce help desk. Centralize all your customer queries and order details from every sales channel into one connected dashboard. Resolve support queries in double-quick time!.